General ordering information for all products
You can order by phone, fax, post or email.
We do not currently offer online ordering due to the specialist nature of most of our products.
Phone:
0844 251 2575 (Low-cost number – calls cost 5p a minute from UK landlines)
Opening hours are 9am - 5pm (GMT/BST)
Fax:
01372 700372
24 hours a day, 7 days a week
Post:
Breachfield
Breach Lane
Shaftesbury
Dorset
SP7 8LD
UK
Email:
sales@matrixseating.com
(If ordering by email we may need to phone you to confirm your order)
Order forms are available to download from our website
Delivery
We aim to ship the majority of orders within three working days.
Non-standard cover materials take an additional two to three weeks.
Orders of Mobile Arm Supports may take up to two weeks.
Payment methods for Matrix and Mobile Arm Supports
BACS: You may pay by BACS to our account at:
Barclays plc, Epsom, Surrey, UK
Sort Code: 20-29-90 Account: xxxxx101
For security reasons we do not display our full account number online, but you can use the sort code and partial account number to check that you have the right details.
Credit card: We accept Visa, MasterCard, Solo, Visa Electron, Maestro, JCB
Cheque: Please make cheques payable to Matrix Seating Limited
Payment methods for Head Supports
BACS: You may pay by BACS to our account at:
Abbey National plc, The Street, Ashtead, Surrey, UK
Sort Code: 09-06-66 Account: xxxxx637
For security reasons we do not display our full account number online, but you can use the sort code and partial account number to check that you have the right details.
Credit card: We accept Visa, MasterCard, Solo, Visa Electron, Maestro, JCB
Cheque: Please make cheques payable to Medical Engineering Consultants
Cost of packing and delivery
Matrix:
£15.50 for UK orders with weight under 20kg
(The majority of orders will fall into this category. Please ask for other rates.)
Headmaster Collar and accessories and Torticollis Collar:
For UK orders: £4.80 for up to 4 collars; £10.00 for 5 or more
New option: courier delivery - £10.00 per order
Axion and Headrests:
£10.00 for UK orders
Mobile Arm Support:
£15.50 for UK orders
Returns policy
Please notify us of any shortages or damage within 7 days of shipping date. We can only accept items to be returned up to 28 days from the invoice date, and they must be in resaleable condition; otherwise we cannot credit your account or cancel the item on your invoice.
Returns procedure
If you wish to return an item, you must inform Matrix Seating that you are going to do so. Failure to do so will result in your account not being credited or the item on your invoice still being applicable.
VAT exemption
Most items listed within our catalogue have been specially designed for use by a disabled person. These items can qualify for zero-rated VAT if the item is relevant to the person's disability and a VAT Exemption claim form is filled in, signed and sent to MSL with a copy of your order. Claims cannot be accepted after despatch of goods.
