General ordering information for all products

How to order

You can order by phone, fax, post or email.
We do not offer online ordering for most items due to the specialist nature of most of our products, however, Heads First Collar and accessories can be purchased online here and head supports for wheelchairs can be purchased online here.


+44 (0)1747 850022
Opening hours are 9am – 5pm (GMT/BST)

+44 (0)1372 700372
24 hours a day, 7 days a week

35 Breach Lane

Order forms are available to download from our website here


We aim to ship the majority of orders within three working days.
Non-standard cover materials take an additional two to three weeks.
Orders of Mobile Arm Supports may take up to two weeks.

Payment methods

BACS: you may pay by BACS to our account at:
Barclays plc, Epsom, Surrey, U.K.
Sort Code: 20-29-90 Account: xxxxx101
For security reasons we do not display our full account number online, but you can use the sort code and partial account number to check that you have the right details.

Credit card: We accept Visa, MasterCard, Solo, Visa Electron, Maestro, JCB

Cheque: Please make cheques payable to Matrix Seating Limited

VAT exemption

Most items listed within our catalogue have been specially designed for use by a disabled person. These items can qualify for zero-rated VAT if the item is relevant to the person's disability and a VAT Exemption claim form is filled in, signed and sent to MSL with a copy of your order. Claims cannot be accepted after despatch of goods.

Cost of packing and delivery


£15.50 for UK orders with weight under 20kg
(The majority of orders will fall into this category. Please ask for other rates.)

Heads First Collar and accessories:

Courier delivery - £9.50 per order

Head supports:

£10.00 for UK orders

Mobile Arm Support:

£15.50 for UK orders

Returns policy

Please notify us of any shortages or damage within 7 days of shipping date. We can only accept items to be returned up to 28 days from the invoice date, and they must be in resaleable condition; otherwise we cannot credit your account or cancel the item on your invoice.

There is a 15% charge (minimum of £10) for items returned to cover our costs.

Heads First Collar and accessories are not returnable.

Returns procedure

If you wish to return an item, you must inform Matrix Seating that you are going to do so. Failure to do so will result in your account not being credited or the item on your invoice still being applicable.